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1. Introduction

At MayasVogue, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our Refund and Cancellation Policy outlines the conditions and processes for returns, refunds, and order cancellations.

2. Refund Policy

Eligibility for Refunds

• Time Frame: You may request a refund within 30 days of receiving your order.
• Condition of Items: To be eligible for a refund, items must be unused, in their original condition, and in the original packaging, with all tags and labels attached.
• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

Non-Refundable Items

• Gift cards
• Sale items (unless defective)
• Customized or personalized items

Process for Refunds

1. Initiate Return: Contact our customer service team at [write@mayasvogue.com] to initiate a return. Please provide your order number and the reason for the return.
2. Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to return your item.
3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

3. Cancellation Policy

Order Cancellations

• Before Shipping: You may cancel your order before it has been shipped. Please contact us as soon as possible at [write@mayasvogue.com] with your order number to cancel your order. We will process the cancellation and issue a full refund to your original payment method.
• After Shipping: If your order has already been shipped, it cannot be canceled. You may still return the item in accordance with our Refund Policy.

4. Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size or color of the same item, subject to availability.

Process for Exchanges

1. Contact Us: Reach out to our customer service team at [write@mayasvogue.com]  to request an exchange. Provide your order number and the details of the exchange.
2. Return the Original Item: Follow the return process outlined in our Refund Policy to send back the original item.
3. Receive the Exchange: Once we receive and inspect the returned item, we will process the exchange and ship the new item to you. We will cover the shipping costs for sending the exchanged item to you.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order at [write@mayasvogue.com] . Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Information

For any questions or concerns about our Refund and Cancellation Policy, please contact us at:

MayasVogue write@mayasvogue.com